Q: How do I make a reservation?
(To Penang) you may direct make a reservation, (From Penang) Please contact Areca Traveller by Areca Concept Tour Sdn Bhd Sales Department for assistance you, Sales office tel: +604 376 3808 or Please email to [email protected]
Q:How do I make a change in my reservation?
Amendment and Cancellation Fees apply, please contact Areca Traveller by Areca Concept Tour Sdn Bhd Sales Department for more details.
Q:What if I need to cancel my booking?
Cancellations Fees, will under Booking Terms and Conditions, would apply. All cancellation must be submitted in written form. Some Travel Insurance policy may defray your cancellation fees penalty due to reasons of severe sickness or accidents prior to travel; please check with Travel Insurance policy for more detail; you may check with our staff for more detail.=
Q:Are flights included in the trip price?
Only Group tour are included the Flight, FIT Tour are not included Flights. however, if, you may contact Sales Department team they will be more than happy to get you a quote.
Q:Are prices based on twin share?
Most prices are based on twin share, unless otherwise specified. Some trips offer single occupancy for an additional cost, or triple/quad-share for a different Price.
Q:What’s included in the price of Areca Traveller trip?
Everything listed on the trips itinerary in the Includes section. Accommodation and meals as per each individual trip itinerary. Sightseeing & admission fees plus much more.
Q:What is Booking Requirements?
When you book your trip (as early in advance as possible) it’s essential that you let us know the following details:
It’s very important that the passport information that you submit with your application is exactly the same as the passport you will use to travel. You will need your passport to enter onto the trail. It’s best to play it safe – if your information changes it can result in a penalty & cancellation of admission to the trail. No refunds will be given.
Q. How do I change my flights?
We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at RM 150 and go as high as RM1000. Your exchange agent can tell you when you call.
We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.
Once you are prepared to give our exchange agent the new itinerary, please call us at 04-376 3808/012-3443055
We are open weekday (Mon-Friday) (9.30am-6.30pm) (Weekend (Saturday) (9.30am-3.30pm). To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.
Q. Can I change the name on my ticket?
All reservations must be made in the EXACT name of the person traveling – no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler’s passport.
Q. Is my online purchase guaranteed?
Yes, once you online purchase the fight is guaranteed and please refer back your email once you online purchase.
Q. How do I book an infant ticket?
Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler’s lap.
Lap – Travelers (must be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps usually got fee is charged on most international flights.
Seated – A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant’s safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.
Q. I made a car reservation on-line; do I get a confirmation voucher?
It needs to see the reservation of the car rental, base in the list, different country, different rules; they will be confirmation voucher need.
Q. What are the age requirements to rent a car?
In Malaysia, most car rental companies have a minimum age of 25 or above. There are exceptions, but the renter must pay a surcharge. In Europe, foreign driver restrictions vary from country to country. Drivers need to be a minimum of 18 in most countries and have a valid international driver’s license. Please check the official website of the rental company. These sites generally have age restrictions posted there, as well as information regarding seat belt laws, child seat requirements, and speed limits.
Q. Do I need an international driver permit?
It needs to see which country your request. Normally is need.
Q. Can I add additional people to an existing hotel booking?
Yes, Please note there may be a charge for additional guests.
If you need to book an additional room for the guest you may do so online as a new reservation.
Q. Are the hotel rates in Ringgit Malaysia (RM) dollars?
Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only.
Q. What types of Credit Cards are accepted?
We accept Discover, American Express, Visa, MasterCard and Diners Club.
Your current billings address and phone information must be included with every order.
Sales Tax will be charged on certain products depending on the shipping address required by law.
Q. I want to make changes to my reservation. Will I be charged a fee?
Changes to dates, reduction in rooms, guests name or any other amendments are subject to fees based on the hotel’s policy. Not all hotels allow changes; Elfigo.com may impose a service fee to complete your request.